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Dalton Hooper

CBAP, CSM

Portfolio

- Works of Authorship -


QuickLinks
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About Dalton Technical Documents White Papers      Proposals      Data Analysis      Published Books Marketing Documents Published Articles



About Dalton

  • About Dalton
    A Short Bio of Dalton Hooper
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This document contains a brief summary of my career to date.

    Intended audience:
    Anyone to whom it may concern

    Tool(s) I used to create this document:
    MS-Word
         Short bio
  • About Dalton
    Dalton's Resumè
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This document contains my most current resumè for the years 2001 - present.

    Intended audience:
    Anyone to whom it may concern

    Tool(s) I used to create this document:
    MS-Word
         Dalton's Resumè
  • About Dalton
    Dalton's CBAP Certification
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This contains an image of my Certified Business Analysis Professional (CBAP) certificate presented to me on May 29, 2013 by the International Institute of Business Analysis (IIBA)

    Intended audience:
    Anyone requiring proof of my certification

    My role(s) at the time:
    Senior Business Analyst

    Tool(s) I used to create this document:
    This document was created by the IIBA
         Dalton's CBAP Certification
  • About Dalton
    Dalton's CSM Certification
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This contains an image of my Certified Scrum Master (CSM) certificate presented to me on April 22, 2016 by the Scrum Alliance.

    Intended audience:
    Anyone requiring proof of my certification

    My role(s) at the time:
    Senior Business Analyst

    Tool(s) I used to create this document:
    This document was created by the Scrum Alliance
         Dalton's CSM Certification
  • About Dalton
     A Letter of Recommendation from the Volusia County Clerk of Court
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This is a letter of recommendation from a recent employer (i.e., Volusia County Clerk of Court). This letter was written by the Clerk of Court herself regarding my work as a Sr. Business Analyst and Trainer in her organization.

    Intended audience:
    Anyone to whom it may concern

    My role(s) at the time:
    Sr. Business Analyst
    Instructional Designer
    Presenter

    Tool(s) I used to create this document:
    N/A
         A Letter of Recommendation #1
  • About Dalton
    A Letter of Recommendation from a Previous Employer
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This is a letter of recommendation from a recent employer (i.e., Volusia County Clerk of Court). This letter was written by the I.T. Development Manager to whom I reported.

    Intended audience:
    Anyone to whom it may concern

    My role(s) at the time:
    Sr. Business Analyst
    Instructional Designer
    Presenter

    Tool(s) I used to create this document:
    N/A
         A Letter of Recommendation #2



Technical Documents

  • Technical Documents
    (Agile) User Story
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This document contains a user story and its required Conditions of Satisfaction (aka Acceptance Criteria) I wrote detailing the need for the addition of a new feature to an existing system.

    Intended audience:
    Agile Product Owner
    IT Development Team

    My role(s) at the time:
    Sr Business Analyst

    Tool(s) I used to create this document:
    MS-Word
         (Agile) User Story
  • Technical Documents
    (Agile) Use Case
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This document contains a use case model I created using Unified Modeling Language (UML) to illustrate the user interactions of purchasing gasoline from a merchant.

    Intended audience:
    Both technical and non-technical audiences

    My role(s) at the time:
    Sr Business Analyst

    Tool(s) I used to create this document:
    MS-Visio
         (Agile) Use Case (using UML)
  • Technical Documents
    (Non-Agile) Requirements Specification and Solution Definition
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This document details the (Waterfall) system requirements and solution definition for a software system under development for internal use by a well-known American company. It has been redacted to protect any proprietary information.

    Intended audience:
    Technical members of a project team

    My role(s) at the time:
    Sr. Business Analyst

    Tool(s) I used to create this document:
    MS-Word
    MS-Visio
         (Non-Agile) Requirements Specification and...
  • Technical Documents
    (Non-Agile) Business Requirements Document
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This document details the (Non-Agile) high-level business requirements for the development of a student-facing SaaS product serving several public and private school systems. It has been redacted to protect any proprietary information.

    Intended audience:
    Technical and non-technical members of a project team

    My role(s) at the time:
    Sr. Business Analyst

    Tool(s) I used to create this document:
    MS-Word
         (Non-Agile) Business Requirements Document
  • Technical Documents
    Runbook for an Application
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This document contains a technical runbook for administrators supporting a third-party application called Goanywhere MFT. The app was used to manage file transfers on an enterprise-wide basis. This document has been redacted to protect any proprietary information contained therein.

    Intended audience:
    Goanywhere MFT administrators

    My role(s) at the time:
    Business Systems Analyst

    Tool(s) I used to create this document:
    MS-Word
    Greenshot (screen capture tool)
         Runbook for an Application
  • Technical Documents
    Process Mapping
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This document displays role-by-role processes I co-developed for an Agile development team.

    Intended audience:
    Any member of the IT Development Team at this county government employer.

    My role(s) at the time:
    Sr. Business Analyst

    Tool(s) I used to create this document:
    MS-Visio
    MS-PowerPoint
         Process Mapping
  • Technical Documents
    Tier II Support Specialist Handbook
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This document was written as a reference guide. It details the process a Tier II Support Specialist would need to follow to successfully perform the role.

    Intended audience:
    Any employee taking on the role of tier II support within the IT Development Group for this county government employer.

    My role(s) at the time:
    Sr Business Analyst
    Technical Writer

    Tool(s) I used to create this document:
    MS-Word
    Confluence
     Tier II Support Specialist Handbook
  • Technical Documents
    SOP document
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This documents the Standard Operating Procedure (SOP) for the setup, configuration, and troubleshooting of an internal telecom network component. It has been redacted to protect any proprietary information.

    Intended audience:
    Technical members of a user support team

    My role(s) at the time:
    Technical Writer

    Tool(s) I used to create this document:
    MS-Word
    MS-Visio
         SOP document
  • Technical Documents
    User Guide
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This document is a User Guide to aid technical business analysts in the creation of quarterly reporting for a large educational entity. It has been redacted to protect any proprietary information.

    Intended audience:
    Technical Business Analysts

    My role(s) at the time:
    Technical Writer

    Tool(s) I used to create this document:
    MS-Word
         User Guide
  • Technical Documents
    Pre-Cutover Readiness Guide
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This document provides a technical guide to the successful cutover of critical systems from a previous owner company to a spun-off subsidiary. The source system is a commercial product called UC4. The destination system is a commercial product called JAMS

    Intended audience:
    Technical engineers and project managers responsible for the success of the cutover.

    My role(s) at the time:
    Business Systems Analyst

    Tool(s) I used to create this document:
    MS-Word
         Pre-Cutover Readiness Guide
  • Technical Documents
    Network Architecture - Workflow Automation
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This document provides both a textual and graphical description of the network architecture for various scenarios involved in the transfer of files to/from customers. It has been redacted to protect any proprietary information.

    Intended audience:
    Technical engineers reponsible for the success of the file transfers

    My role(s) at the time:
    Business Systems Analyst

    Tool(s) I used to create this document:
    MS-Word
         Network Architecture - Workflow Automation



White Papers

  • White Papers
    "How Important is Proper Grammar in Technical Documentation?"
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This is one of two white papers I wrote on the topics of documentation and documentation teams.

    Intended audience:
    Anyone who creates technical documentation

    My role(s) at the time:
    Manager, IT Documentation

    Tool(s) I used to create this document:
    MS-Word
         "How Important is Proper Grammar in..."
  • White Papers
    "Technical Documentation Teams: Industry Best Practices"
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This is one of two white papers I wrote on the topics of documentation and documentation teams.

    Intended audience:
    Anyone on a technical documentation team

    My role(s) at the time:
    Manager, IT Documentation

    Tool(s) I used to create this document:
    MS-Word,
         "Technical Documentation Teams..."



Proposals

  • Proposals
    "A Proposal for Implementing Technical Documentation Best Practices"
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This is a proposal I documented and submitted to one of my employers to help them organize and streamline their documentation processes. The document has been redacted to protect any proprietary information.

    Intended audience:
    Executive management

    My role(s) at the time:
    Business Systems Analyst

    Tool(s) I used to create this document:
    MS-Word
         "A Proposal for Implementing Technical..."
  • Proposals
    "Business Case to Convert Contractors to Casual Temporary Employees"
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This is a business case I wrote while with a large corporate I.T. department. The proposal was accepted by upper management and implemented, resulting in an immediate $70,000 per year savings. The document has been redacted to protect any proprietary information.

    Intended audience:
    Decision-makers

    My role(s) at the time:
    Manager, IT Documentation

    Tool(s) I used to create this document:
    MS-Word
         "Business Case to Convert..."



Data Analysis

  • Data Analysis
    "Key Performance Indicators Graph #1"
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This is one of the graphs I designed and would present to executive management each month. It was intended to be a visual representation of Key Performance Indicators (KPIs) of some critical enterprise-wide systems I supported.

    Intended audience:
    Executive management (Sr Manager, Director, & VP)

    My role(s) at the time:
    Business Systems Analyst

    Tool(s) I used to create this document:
    MS-Excel
    MS-Powerpoint
         KPI Graph #1
  • Data Analysis
    "Key Performance Indicators Graph #2"
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This is one of the graphs I designed and would present to executive management each month. It was intended to be a visual representation of Key Performance Indicators (KPIs) of some critical enterprise-wide systems I supported.

    Intended audience:
    Executive management (Sr Manager, Director, & VP)

    My role(s) at the time:
    Business Systems Analyst

    Tool(s) I used to create this document:
    MS-Excel
    MS-Powerpoint
         KPI Graph #2
  • Data Analysis
    "Key Performance Indicators Graph #3"
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This is one of the graphs I designed and would present to executive management each month. It was intended to be a visual representation of Key Performance Indicators (KPIs) of some critical enterprise-wide systems I supported.

    Intended audience:
    Executive management (Sr Manager, Director, & VP)

    My role(s) at the time:
    Business Systems Analyst

    Tool(s) I used to create this document:
    MS-Excel
    MS-Powerpoint
         KPI Graph #3



Published Books

  • Published Books
    "Why Is A Microphone Like A Breath Mint? and Nine Other Riddles To Make You A Better Public Speaker"
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    In January 2008, I published a book on public speaking. This sample contains the contents of that book through the end of the first chapter.

    Intended audience:
    Anyone who aspires to improve their public speaking skills

    My role(s) at the time:
    Author

    Tool(s) I used to create this document:
    MS-Word
    MS-PowerPoint
         "Why Is A Microphone Like A Breath Mint?..."
  • Published Books
    "12 Strategies That Increase Your Odds of Getting the Job"
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    In April 2009, I published an e-book which offered insights and opinions developed during my years as a hiring manager. This document contains the complete E-book.

    Intended audience:
    Anyone who is - or will be - seeking employment.

    My role(s) at the time:
    Author

    Tool(s) I used to create this document:
    MS-Word
    MS-PowerPoint
     "12 Strategies That Increase Your Odds of..."



Marketing Documents

  • Marketing Documents
    A marketing brochure I designed
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This is a solid-sided tri-fold glossy brochure I designed and created. It was used to promote an upcoming workshop I was going to present on entering/re-entering the workplace.

    Intended audience:
    Anyone seeking employment.

    My role(s) at the time:
    Author/Small Business Owner

    Tool(s) I used to create this document:
    MS-PowerPoint
    Adobe Photoshop
         A marketing brochure I designed
  • Marketing Documents
    A second marketing brochure I designed
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This is another solid-sided tri-fold glossy brochure I designed and created. It was used to promote an upcoming all-day workshop I presented to business professionals. The workshop addressed improving public speaking, meeting facilitation, and leadership skills.

    Intended audience:
    Any business professional looking to improve their soft skillset.

    My role(s) at the time:
    Author/Small Business Owner

    Tool(s) I used to create this document:
    MS-PowerPoint
    Adobe Photoshop
         A second marketing brochure I designed
  • Marketing Documents
    A marketing flyer I designed
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This is a flyer I designed and created. It was used in tandem with a brochure (see previous document) to promote an upcoming all-day workshop I presented to business professionals. The workshop addressed improving public speaking, meeting facilitation, and leadership skills.

    Intended audience:
    Any business professional looking to improve their soft skillset.

    My role(s) at the time:
    Small Business Owner

    Tool(s) I used to create this document:
    MS-PowerPoint
    Adobe Photoshop
         A marketing flyer I designed
  • Marketing Documents
    A newspaper ad I designed and developed for an upcoming workshop
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This is an ad I designed and created to appear in local newspapers and relevant newsletters to promote an upcoming all-day workshop I presented.

    Intended audience:
    Job-seekers

    My role(s) at the time:
    Presenter
    Small Business Owner

    Tool(s) I used to create this document:
    MS-Word
         A newspaper ad I designed...
  • Marketing Documents
    A press release I created
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This is a press release I composed to generate interest in an upcoming all-day workshop I was holding to help the unemployed find work.

    Intended audience:
    Job-seekers

    My role(s) at the time:
    Presenter
    Small Business Owner

    Tool(s) I used to create this document:
    MS-Word
         A press release I created



Published Articles

  • Published Articles
    Lesson 1: Getting Yourself Hired
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This is the first in a four-part article of mine published in the newsletter, Memo to Members, produced by the Florida Chapter of the Society for Technical Communication.

    Intended audience:
    Technical Communicators looking for a job

    My role(s) at the time:
    Author

    Tool(s) I used to create this document:
    MS-Publisher
         "Lesson 1: Getting Yourself Hired"
  • Published Articles
    Lesson 2: Getting Yourself Hired
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This is the second in a four-part article of mine published in the newsletter, Memo to Members, produced by the Florida Chapter of the Society for Technical Communication.

    Intended audience:
    Technical Communicators looking for a job

    My role(s) at the time:
    Author

    Tool(s) I used to create this document:
    MS-Publisher
         "Lesson 2: Getting Yourself Hired"
  • Published Articles
    Lesson 3: Getting Yourself Hired
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This is the third in a four-part article of mine published in the newsletter, Memo to Members, produced by the Florida Chapter of the Society for Technical Communication.

    Intended audience:
    Technical Communicators looking for a job

    My role(s) at the time:
    Author

    Tool(s) I used to create this document:
    MS-Publisher
         "Lesson 3: Getting Yourself Hired"
  • Published Articles
    Lesson 4: Getting Yourself Hired
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This is the fourth in a four-part article of mine published in the newsletter, Memo to Members, produced by the Florida Chapter of the Society for Technical Communication.

    Intended audience:
    Technical Communicators looking for a job

    My role(s) at the time:
    Author

    Tool(s) I used to create this document:
    MS-Publisher
         "Lesson 4: Getting Yourself Hired"
  • Published Articles
    "7 Reasons I Didn’t Hire You For That BA Position (Even Though You Were The Most Qualified)"
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This is an article I wrote that was published in BA Times.

    Intended audience:
    Business Analysts seeking a job

    My role(s) at the time:
    Author

    Tool(s) I used to create this document:
    MS-Word
         "7 Reasons I Didn’t Hire You For..."
  • Published Articles
    "Leadership: Are you a leader or a supervisor?"
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This is one of various articles I wrote and published on Linkedin.

    Intended audience:
    Anyone seeking to improve their leadership skills

    My role(s) at the time:
    Author

    Tool(s) I used to create this document:
    Linkedin editor
         "Leadership: Are you a leader or..."
  • Published Articles
    "Public Speaking: Can you hear me now?"
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This is one of various articles I wrote and published on Linkedin.

    Intended audience:
    Anyone seeking to improve their public speaking skills

    My role(s) at the time:
    Author

    Tool(s) I used to create this document:
    Linkedin editor
         "Public Speaking: Can you hear me now?"
  • Published Articles
    "Public Speaking: There's no crying in public speaking!"
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This is one of various articles I wrote and published on Linkedin.

    Intended audience:
    Anyone seeking to improve their public speaking skills

    My role(s) at the time:
    Author

    Tool(s) I used to create this document:
    Linkedin editor
         "Public Speaking: There's no crying in..."
  • Published Articles
    "Public Speaking: PowerPoint -- friend or foe?"
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This is one of various articles I wrote and published on Linkedin. It articulates my views on using MS-PowerPoint in a presentation.

    Intended audience:
    Anyone curious about using MS-PowerPoint in their presentations

    My role(s) at the time:
    Author

    Tool(s) I used to create this document:
    Linkedin editor
         "Public Speaking: PowerPoint -- friend or foe?"
  • Published Articles
    "Public Speaking: #1 fear"
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This is one of various articles I wrote and published on Linkedin.

    Intended audience:
    Anyone seeking to improve their leadership skills

    My role(s) at the time:
    Author

    Tool(s) I used to create this document:
    Linkedin editor
         "Public Speaking: #1 fear"
  • Published Articles
    "Self-Awareness: What Would You Do?"
    (click the link to the right of your mouse pointer to view the document)

    Synopsis:
    This is one of several articles I have written and published on Linkedin. This article poses a question about an ethical dilemma often experienced by job-seekers.

    Intended audience:
    Job-seekers

    My role(s) at the time:
    Author

    Tool(s) I used to create this document:
    Linkedin editor
         "Self-Awareness: What Would You Do?"