Dalton Hooper

Portfolio

Analysis - Documentation - Training - Design

Technical Documents

  • (Agile) Use Case
    (Agile) Use Case for Obtaining Gas from a Merchant

    Synopsis:
    This document contains a use case model I created to illustrate the user interactions of purchasing gasoline from a merchant.

    Intended audience:
    Both technical and non-technical audiences

    My role(s) at the time:
    Sr Business Analyst

    Tool(s) I used to create this document:
    MS-Visio
  • (Agile) User Story
    (Agile) User Story and Conditions of Satisfaction

    Synopsis:
    This document contains a user story and its required Conditions of Satisfaction (aka Acceptance Criteria) I wrote detailing the need for the addition of a new feature to an existing system.

    Intended audience:
    Agile Product Owner
    IT Development Team

    My role(s) at the time:
    Sr Business Analyst

    Tool(s) I used to create this document:
    MS-Word
  • Process Mapping
    Process Mapping by Role

    Synopsis:
    This document displays role-by-role processes I co-developed for an Agile development team.

    Intended audience:
    Any member of the IT Development Team at this county government employer.

    My role(s) at the time:
    Sr. Business Analyst

    Tool(s) I used to create this document:
    MS-Visio
    MS-PowerPoint
  • IT Triage Specialist Handbook
    IT Triage Specialist Handbook

    Synopsis:
    This document was written as a reference guide. It details the process a Triage Specialist would need to follow to successfully perform the role. The document has been redacted to protect any proprietary information.

    Intended audience:
    Any employee taking on the role of Triage Specialist within the IT Development Group for this county government employer.

    My role(s) at the time:
    Sr Business Analyst
    Technical Writer

    Tool(s) I used to create this document:
    MS-Word
    Confluence
  • (Waterfall) Requirements Specification and...
    (Waterfall) Requirements Specification and Solution Definition

    Synopsis:
    This document details the (Waterfall) system requirements and solution definition for a software system under development for internal use by a well-known American company. It has been redacted to protect any proprietary information.

    Intended audience:
    Technical members of a project team

    My role(s) at the time:
    Sr. Business Analyst

    Tool(s) I used to create this document:
    MS-Word
    MS-Visio
  • (Waterfall) Business Requirements Document
    (Waterfall) Business Requirements Document

    Synopsis:
    This document details the (Waterfall) high-level business requirements for the development of a student-facing SaaS product serving several public and private school systems. It has been redacted to protect any proprietary information.

    Intended audience:
    Technical and non-technical members of a project team

    My role(s) at the time:
    Sr. Business Analyst

    Tool(s) I used to create this document:
    MS-Word
  • SOP document
    SOP document

    Synopsis:
    This documents the Standard Operating Procedure (SOP) for the setup, configuration, and troubleshooting of an internal telecom network component. It has been redacted to protect any proprietary information.

    Intended audience:
    Technical members of a user support team

    My role(s) at the time:
    Technical Writer

    Tool(s) I used to create this document:
    MS-Word
    MS-Visio
  • User Guide
    User Guide

    Synopsis:
    This document is a User Guide to aid technical business analysts in the creation of quarterly reporting for a large educational entity. It has been redacted to protect any proprietary information.

    Intended audience:
    Technical Business Analysts

    My role(s) at the time:
    Technical Writer

    Tool(s) I used to create this document:
    MS-Word

White Papers

  • "How Important is Proper Grammar in..."
    "How Important is Proper Grammar in Technical Documentation?"

    Synopsis:
    This is one of two white papers I wrote on the topics of documentation and documentation teams.

    Intended audience:
    Anyone who creates technical documentation

    My role(s) at the time:
    IT Project Manager - Documentation

    Tool(s) I used to create this document:
    MS-Word
  • "Technical Documentation Teams..."
    "Technical Documentation Teams: Industry Best Practices"

    Synopsis:
    This is one of two white papers I wrote on the topics of documentation and documentation teams

    Intended audience:
    Anyone on a technical documentation team

    My role(s) at the time:
    IT Project Manager - Documentation

    Tool(s) I used to create this document:
    MS-Word

Business Case

  • "Business Case to Convert..."
    "Business Case to Convert Contractors to Casual Temporary Employees"

    Synopsis:
    This is a business case I wrote while with a large corporate I.T. department. The proposal was accepted by upper management and implemented, resulting in an immediate $70,000 per year savings. The document has been redacted to protect any proprietary information.

    Intended audience:
    Decision-makers

    My role(s) at the time:
    IT Project Manager - Documentation

    Tool(s) I used to create this document:
    MS-Word

Published Books

  • "Why Is A Microphone Like A Breath Mint?..."
    "Why Is A Microphone Like A Breath Mint? and Nine Other Riddles To Make You A Better Public Speaker"

    Synopsis:
    In January 2008, I published a book on public speaking. This sample contains the contents of that book through the end of the first chapter.

    Intended audience:
    Anyone who aspires to improve their public speaking skills

    My role(s) at the time:
    Author

    Tool(s) I used to create this document:
    MS-Word
    MS-PowerPoint
  • "12 Strategies That Increase Your Odds of..."
    "12 Strategies That Increase Your Odds of Getting the Job"

    Synopsis:
    In April 2009, I published an e-book which offered insights and opinions developed during my years as a hiring manager. This document contains the complete E-book.

    Intended audience:
    Any one who is - or will be - seeking employment.

    My role(s) at the time:
    Author

    Tool(s) I used to create this document:
    MS-Word
    MS-PowerPoint

Marketing Documents

  • A marketing brochure I designed
    A marketing brochure I designed

    Synopsis:
    This is a double-sided tri-fold glossy brochure I designed and created. It was used to promote an upcoming workshop I was going to present on entering/re-entering the workplace.

    Intended audience:
    Anyone seeking employment.

    My role(s) at the time:
    Author/Small Business Owner

    Tool(s) I used to create this document:
    MS-PowerPoint
    Adobe Photoshop
  • A second marketing brochure I designed
    A second marketing brochure I designed

    Synopsis:
    This is another double-sided tri-fold glossy brochure I designed and created. It was used to promote an upcoming all-day workshop I presented to business professionals. The workshop addressed improving public speaking, meeting facilitation, and leadership skills.

    Intended audience:
    Any business professional looking to improve their soft skillset.

    My role(s) at the time:
    Author/Small Business Owner

    Tool(s) I used to create this document:
    MS-PowerPoint
    Adobe Photoshop
  • A marketing flyer I designed
    A marketing flyer I designed

    Synopsis:
    This is a flyer I designed and created. It was used in tandem with a brochure (see previous document) to promote an upcoming all-day workshop I presented to business professionals. The workshop addressed improving public speaking, meeting facilitation, and leadership skills.

    Intended audience:
    Any business professional looking to improve their soft skillset.

    My role(s) at the time:
    Small Business Owner

    Tool(s) I used to create this document:
    MS-PowerPoint
    Adobe Photoshop
  • A newspaper ad I designed...
    A newspaper ad I designed and developed for an upcoming workshop"

    Synopsis:
    This is an ad I designed and created to appear in local newspapers and relevant newsletters to promote an upcoming all-day workshop I presented.

    Intended audience:
    Job-seekers

    My role(s) at the time:
    Presenter
    Small Business Owner

    Tool(s) I used to create this document:
    MS-Word
  • A press release I created
    A press release I created

    Synopsis:
    This is a press release I composed to generate interest in an upcoming all-day workshop I was holding to help the unemployed find work.

    Intended audience:
    Job-seekers

    My role(s) at the time:
    Presenter
    Small Business Owner

    Tool(s) I used to create this document:
    MS-Word

Workshop

  • "An Unexpected Detour: How to (re)Enter..."
    "An Unexpected Detour: How to (re)Enter Today's Job Market to Win!"

    Synopsis:
    This is a PowerPoint slideshow I created to support a one-day workshop I developed on entering or re-entering today's job market.
    (Note: When running this slideshow, a small triangle will appear in the lower left-hand corner of the screen to indicate PowerPoint is waiting on the presenter to advance the slide; otherwise, the presentation runs automatically.)

    Intended audience:
    Anyone seeking to improve their odds of being hired

    My role(s) at the time:
    Instructional Designer
    Presenter
    Small Business Owner

    Tool(s) I used to create this document:
    MS-PowerPoint
    Adobe Photoshop

Published Articles

  • "Lesson 1: Getting Yourself Hired"
    Lesson 1: Getting Yourself Hired

    Synopsis:
    This is the first in a four-part article of mine published in the newsletter, Memo to Members, produced by the Florida Chapter of the Society for Technical Communication

    Intended audience:
    Technical Communicators looking for a job

    My role(s) at the time:
    Author

    Tool(s) I used to create this document:
    MS-Publisher
  • "Lesson 2: Getting Yourself Hired"
    Lesson 2: Getting Yourself Hired

    Synopsis:
    This is the second in a four-part article of mine published in the newsletter, Memo to Members, produced by the Florida Chapter of the Society for Technical Communication

    Intended audience:
    Technical Communicators looking for a job

    My role(s) at the time:
    Author

    Tool(s) I used to create this document:
    MS-Publisher
  • "Lesson 3: Getting Yourself Hired"
    Lesson 3: Getting Yourself Hired

    Synopsis:
    This is the third in a four-part article of mine published in the newsletter, Memo to Members, produced by the Florida Chapter of the Society for Technical Communication

    Intended audience:
    Technical Communicators looking for a job

    My role(s) at the time:
    Author

    Tool(s) I used to create this document:
    MS-Publisher
  • "Lesson 4: Getting Yourself Hired"
    Lesson 4: Getting Yourself Hired

    Synopsis:
    This is the fourth in a four-part article of mine published in the newsletter, Memo to Members, produced by the Florida Chapter of the Society for Technical Communication

    Intended audience:
    Technical Communicators looking for a job

    My role(s) at the time:
    Author

    Tool(s) I used to create this document:
    MS-Publisher
  • "7 Reasons I Didn’t Hire You For..."
    "7 Reasons I Didn’t Hire You For That BA Position (Even Though You Were The Most Qualified)"

    Synopsis:
    This is an article I wrote for BA Times:

    Intended audience:
    Business Analysts seeking a job

    My role(s) at the time:
    Author

    Tool(s) I used to create this document:
    MS-Word
  • "Leadership: Are you a leader or a supervisor?"
    "Leadership: Are you a leader or a supervisor?"

    Synopsis:
    This is one of various articles I wrote and published on Linkedin

    Intended audience:
    Anyone seeking to improve their leadership skills

    My role(s) at the time:
    Author

    Tool(s) I used to create this document:
    Linkedin editor
  • "Public Speaking: Can you hear me now?"
    "Public Speaking: Can you hear me now?"

    Synopsis:
    This is one of various articles I wrote and published on Linkedin

    Intended audience:
    Anyone seeking to improve their public speaking skills

    My role(s) at the time:
    Author

    Tool(s) I used to create this document:
    Linkedin editor
  • "Public Speaking: There's no crying in..."
    "Public Speaking: There's no crying in public speaking!"

    Synopsis:
    This is one of various articles I wrote and published on Linkedin

    Intended audience:
    Anyone seeking to improve their public speaking skills

    My role(s) at the time:
    Author

    Tool(s) I used to create this document:
    Linkedin editor
  • "Public Speaking: PowerPoint -- friend or foe?"
    "Public Speaking: PowerPoint -- friend or foe?"

    Synopsis:
    This is one of various articles I wrote and published on Linkedin. It articulates my views on using MS-PowerPoint in a presentation.

    Intended audience:
    Anyone curious about using MS-PowerPoint in their presentations.

    My role(s) at the time:
    Author

    Tool(s) I used to create this document:
    Linkedin editor
  • "Public Speaking: #1 fear"
    "Public Speaking: #1 fear"

    Synopsis:
    This is one of various articles I wrote and published on Linkedin

    Intended audience:
    Anyone seeking to improve their leadership skills

    My role(s) at the time:
    Author

    Tool(s) I used to create this document:
    Linkedin editor
  • "Self-Awareness: What Would You Do?"
    "Self-Awareness: What Would You Do?"

    Synopsis:
    This is one of several articles I have written and published on Linkedin. This article poses a question about an ethical dilemma often experienced by job-seekers.

    Intended audience:
    Job-seekers

    My role(s) at the time:
    Author

    Tool(s) I used to create this document:
    Linkedin editing and publishing tools

Keynote Presentation

  • "It's Not Leadership If No One Is Following..."
    "It's Not Leadership If No One Is Following: The 8 Key Behaviors That Make You The Leader You Ought To Be"

    Synopsis:
    This is a PowerPoint slideshow I developed to support a keynote presentation I give on leadership.(Note: When running this slideshow, a small triangle will appear in the lower left-hand corner of the screen to indicate PowerPoint is waiting on the presenter to advance the slide; otherwise, the presentation runs automatically.)

    Intended audience:
    Anyone aspiring to improve their leadership skills.

    My role(s) at the time:
    Instructional Designer
    Presenter
    Small Business Owner

    Tool(s) I used to create this document:
    MS-PowerPoint
    Adobe Photoshop

Letters of Recommendation

  • A Letter of Recommendation from a...
    A Letter of Recommendation from a Previous Employer

    Synopsis:
    This is a letter of recommendation I received from a recent employer (i.e., Volusia County Clerk of Court). This letter was written by the Volusia County Clerk of Court herself regarding my work in her organization as a Business Analyst and Trainer

    Intended audience:
    Anyone to whom it may concern

    My role(s) at the time:
    Sr. Business Analyst
    Instructional Designer
    Presenter

    Tool(s) I used to create this document:
    N/A
  • A second Letter of Recommendation from a...
    A Letter of Recommendation from a Previous Employer

    Synopsis:
    This is a letter of recommendation I received from a recent employer (i.e., Volusia County Clerk of Court). This letter was written by the I.T. Development Manager, to whom I reported, at the Volusia County Clerk of Court. The recommendation is regarding my work on his team as a Sr. Business Analyst

    Intended audience:
    Anyone to whom it may concern

    My role(s) at the time:
    Sr. Business Analyst

    Tool(s) I used to create this document:
    N/A

Dalton's Resumè

  • Dalton's Resumè
    Dalton's Resumè

    Synopsis:
    This document contains my most up-to-date resumè

    Intended audience:
    Anyone to whom it may concern

    My role(s) at the time:
    Author

    Tool(s) I used to create this document:
    MS-Word